Relationship Between Placement/ Referral Agencies and RCFEs Part 2
Aug 12th
A few of my colleagues, owners of assisted living facilities, whom I talked to about the problems we are having with referral agencies have mentioned two other troublesome issues. We all agreed that if there are ever to be some changes in the placement/referral business these issues should also be addressed.
Issue 1. Very few agencies, if any, advise their customers that they get paid by the assisted living facility (let alone telling them how much they get paid). In fact, some of the agencies have in their contract some terms of non-disclosure, i.e. asking the facility not to mention or inform their clients about the amount of money the agency receives from the facility for the placement.
Issue 2. Very few facilities, if any, advise their customers that they are working only with facilities that signed a contract with them. Customers are led to believe that the facilities they are referred to are the best ones; customers and are not informed that there are other facilities that could be just as good or better, but not referred to because they have no contract.
As you can see, these two issues are closely related, both stemming from the fact that agencies want to More >
Relationship Between Placement/Referral Agencies and RCFEs
Jul 27th
Relationship Between Placement/ Referral Agencies and RCFEs
A few months ago I wrote a blog on “How to Choose a Placement or Referral Agency.” If you have not read it, it might be a good idea to do so. It outlines the role these agencies play in filling beds in RCFEs and assisted living facilities. The blog also cites an important article that raises some troublesome aspects of the way these agencies operate.
Today, I would like to address another concern that was not mentioned in my previous blog. Some placement and referral agencies are lately engaging in an unscrupulous practice that it is designed to generate more revenues for them on the expense of RCFEs with whom they have a contract. Here is how it goes.
As usual, the agency (let’s call it Easy Placement ) gives the prospective resident (let’s call her Janet Doe) a list of 6-8 RCFEs to choose from and sends her on her marry way to “find a suitable place.” Janet chooses a facility (let’s call it Meaningful Care) and moves in. Meaningful Care informs Easy Placement that Janet has moved in and sends them a check for $$$$ (the amount agreed upon in the contract signed by the two More >
Domestic Workers Bill of Rights
Jul 14th
I applaud California’s initiative in legislating the rights of domestic workers. I also hope that with the rights, will also come some basic responsibilities, such as basic knowledge of English and caregiving (I am thinking mostly of those who will work not only as housekeepers but also as caregivers). These responsibilities would be very important in assuring an acceptable level of care and protection of the elderly.
When we are considering caregiving at home, we need to be cognizant of many factors. However, the most important one is the More >
“Good Enough” Is Not Enough
May 24th
The other day, I was talking to a prospective resident who was interested in moving into Evergreen Chalet, our assisted living facility in Vista, CA. At one point in the conversation, when I mentioned that we have only one or two group outings a year because most of our residents are not interested or able to go, he replied, “Oh, that’s OK; that is good enough for me.” I did not respond to that comment, but later on I started to think about it and decided to put my thoughts on paper.
I believe that the notion of “good enough” should be looked at from two different perspectives. First, from a personal, human perspective, i.e. how I, as an individual, feel about being “good enough,” and second, from a business perspective, i.e. what is “good enough” in the business world.
When it comes to “good enough” in our personal life, I feel very strongly that for us to be “good enough” should not be enough. I believe that we all should strive to be as close to “very good” (or great?) as possible. I cannot help but thinking that being “good enough” is like being average or mediocre. Granted, that’s not the More >
Falls in Assisted Living Facilities Part 2
May 7th
In the first part of this blog I covered the predisposing factors include, unsteady gait and balance, weak muscles, poor vision, medications, and dementia. There are also some medical conditions such as low blood pressure, stroke, Parkinson’s disease, arthritis, vertigo, poorly controlled diabetes, poorly controlled epilepsy, brain disorders and thyroid problems. We have some control over some of the factors and very little control or non at all over others. However, as I pointed out in the first part of my blog, we can at least have a program that assesses the risk factors and designates the appropriate fall risk prevention intervention.
In Part 2, I would like to look at other factors that can trigger falls, both in one’s home as well as in a facility, and see what the experts recommend we can do to eliminate them and thus preventing some of the falls.
In an article written by Donna V. Scaglione and published in Newsmax on April 7, 2011 entitled Step Carefully: 5 Ways to Prevent Falls the author mentions the following 5 steps we can take to minimize our risk of falling.
1. Consider your medication
Tell your healthcare provider if you fall, including details of the circumstances and how you More >
Falls in Assisted Living Facilities Part 1
May 5th
The elderly have an increased risk for falls and fall related injuries regardless if they live at home or in a assisted living/RCFE facility. I believe that each facility should have a fall assessment and prevention program to ensure resident safety.
At Evergreen Chalet we developed a program that has two components: 1. The assessment and reassessment component and 2. The fall risk prevention intervention component.
Here is the full description of the program:
Reducing the Risk of Falling at Evergreen Chalet
There are a number of risk factors that may lead to falls in the elderly population. Some risk factors can be managed, such as medication side effects, and muscle weakness; others such as degenerative neurological changes, cannot. Conducting a fall risk assessment, in combination with appropriate interventions, can reduce the risk of future falls. With this in mind, Evergreen Chalet has developed a program that is included in every resident’s care plan. This program is based on research and “best practices” published in professional journals, newsletters, and on-line journals as well as from information obtained at conferences and workshops.
Our program has two major components:
1. The assessment and reassessment component
2. The fall risk prevention intervention component.
The assessment and reassessment component – using the MORSE FALLS SCALE
Evergreen Chalet More >
Early detection of Alzheimer’s Disease
Apr 24th
For the first time in 27 years, there are new criteria and guidelines for the diagnosis of Alzheimer’s disease. Developed by three expert workgroups spearheaded by the Alzheimer’s Association and the National Institute on Aging (NIA) of the National Institutes of Health (NIH) this is a significant step towards achieving the “goal of eventually detecting and treating Alzheimer’s before people experience the disease’s devastating symptoms”.
In an article entitled Guidelines Allow Earlier Definition of Alzheimer’s, published April 19, 2011, Pam Belluck points out that “the most striking addition to the guidelines concerns methods that assess brain changes involved in Alzheimer’s, including brain scans and tests of cerebral spinal fluid. Such methods measure what are called biomarkers, physiological indicators that someone is likely to develop dementia eventually, just as cholesterol and blood pressure are biomarkers of impending heart disease.”
However, scientists caution against putting the Alzheimer’s biomarkers to widespread use because scientists cannot yet standardize the results of the tests. Another problem is the lack of a medication that would stop or delay the onset of Alzheimer’s. So even if the test reveals the likelihood of getting Alzheimer’s, the individual cannot do anything about it.
Nevertheless, as the author writes,…” the guidelines reflect a sense in the medical community More >
How to Choose a Placement or Referral Agency
Apr 10th
As I wrote in my blog on “How to choose an Assisted Living Facility,” you have a choice of doing the searching yourself or solicit the help of a placement agencies. In this blog I’ll try to throw some light on placement agencies (also known as referral agencies) and their role in helping consumers find an appropriate assisted living facility.
First, what is a placement agency and how it operates?. A placement agency is a business that helps consumers find an assisted living facility. Ideally, the agency “assesses and matches each client with the appropriate facility to best meet their psychological, social, physical and financial needs.” This service is free for the client. The agency has contracts with a large number of assisted living facilities, to which the agency refers its clients. When the client moves into a facility, the facility pays the agency 50-100% of the first month rent.
There are a good number of placement agencies which do a great job. These agencies visit seniors at home to assess their medical, social and financial condition, then take them on tours of a few facilities until the senior picks one. The agency has done a prior evaluation of all the facilities More >
How To Choose An Assisted Living Facility
Apr 6th
Most of us have hoped (or prayed) that it would never come to this, but here we are, all too often, that some of us need to move out from the home we lived in most of our lives into a residential care facility for the elderly (RCFE) also known as assisted living facility or board and care facility. ( For a simple and clear explanation of the differences between a nursing home, RCFE/assisted living and independent living facilities please see my blog “Choices for Long Term Care”).
So here you are having made the tough decision to move into an assisted living facility. You are now facing another challenging decision: which facility do I choose? (there are so many!); should I start searching myself or rely on a placement agency?; if I do it myself, where do I start?… any many more questions.
First, you need to decide if you want to start searching on your own or if you want to use the services of a placement agency (also called referral agency). A placement agencies will work with you for free (they are paid by the facility you will choose and move into). They will interview you, find out what More >

